Guest Services

Hotel Services

Air Conditioning
All guest rooms have individual reverse cycle air conditioning. If you have any difficulties in setting the air conditioning please contact reception.

Arrival 

On arrival you will need to provide a valid photo identification (driver’s license, passport, etc.) and a credit card.

A credit card pre-authorisation of up to $250 to cover incidentals will be processed during check in.

A pre-authorisation is a temporary hold of funds on the “available balance” of a credit card provided.

This amount is to cover items such as accommodation and incidental charges, security deposit and possible damages.

Baby Facilities
Cots (additional fees) and highchairs are available upon request.

Business Requirements
Photocopying, printing and facsimile services are available at reception.

Car Park
Parking is provided within the hotel grounds for house guests. Undercove parking is available. Main entry height restriction is 2.8m.

Car Rental
Hertz Car Rental is located 300m from our hotel. Ph: 03 5229 1100Europcar Ph: 03 5229 8188 Sixt: www.sixt.co.uk

Check-In and Out Time
Check-in is from 2.00 pm - 10:00 pm. Early check-in may be available, please call our Reception team. (Charges may apply)

Reception is staffed 6 am to 10 pm on weekdays and 7 am to 10 pm on weekends & Public Holidays.

Checkout time is 10.00 am. If you wish to extend your stay, please advise reception the prior evening and we will endeavor to accommodate your request. (Charges may apply)

Cooking Facilities

Only our apartments have full kitchens including a stovetop, microwave, oven, washing machine, dryer, fridge and kettle.

Contactless Check-Out
Simply leave your key in your room or return your key to our dedicated contactless check-out box outside Reception.
 

First Aid
A first aid kit is located at Reception for basic emergency needs. 

Housekeeping
If you require any extra towels, pillows, blankets, etc. Please contact reception.

Ironing Facilities
Iron and ironing board are available in all rooms. In apartments, the iron is stored under the laundry sink.

Lost And Found
It is the guest's responsibility to contact our Reception Team with any enquiries for items they may have left behind. We store all lost property items for a period of 1 month only, and are unable to store perishable items including food.

Luggage Storage

Luggage storage is available free of charge if you arrive prior to your room being available, or if you wish to leave your bags and explore Geelong on your departure day.

Messages
Messages will be kept at reception for collection.

Minibar - Cheeky Treats
Snack and beverage packages are delivered on demand. A list is provided in each room by scanning the qr code or available on our website,  please call Reception to place an order.

Shuttle Services to Airport

Shuttle services are available from Avalon and Tullamarine Airports to Geelong Railway Station, which is approximately 1.5km from the hotel. 

Avalon Airport: SkyBus offers a shuttle service with fares starting from $11 one way.

Tickets can be bought online at: www.skybus.com.au/avalon-geelong-express/buy-tickets/

Melbourne Tullamarine Airport: Gull Airport Service offers a shuttle service with fares starting from $35 one way.

Tickets can be bought online at: www.gull.com.au/book-now/ 

Smoking

Bayside Geelong is a non-smoking premises and all rooms, including balconies and courtyards are smoke/vape free.

There are dedicated smoking areas on the property to reduce the effect on other guests, these are located in the carpark or out the front of the hotel.

Televisions

GuestCast - streaming from your personal device is available via connecting to GuestCast! See HDMI-1 for more information.

Hearing impaired Teletext option is available. Please contact reception to have this facility enabled.

Freeview – All televisions are tuned to the Free to Air digital television stations.

Wi-Fi Internet Connection
A wireless internet connection is available in each guest room. The password is available from reception.

A 24 hour help desk is available for internet related issues.

Toll-free 1800 414 823 

Telephone Information

Hotel Reception

Dial 9 (Mon to Fri  - 6.00 am to 10.00 pm)

            (Sat & Sun - 7.00 am to 10.00 pm)

Public Holidays 7.00 am to 10.00 pm

WhatsApp: +61 487 014 199 

Direct Dial

Dial ‘0’ then the number required including area code if necessary.

Emergencies Police, Fire or Ambulance

Dial “0” to obtain an outside line then dial “000”

Taxi

A taxi can be arranged by calling reception or by dialing from your in-room telephone directly.
Geelong Taxi Network 131008
Geelong Maxi Taxi 5278 5785 (5 + passengers)

Directory Assistance
Direct Enquiries (Australia) 1223
Direct Enquiries (International) 1225

Telephone Call Charges
All mobile & international calls will be automatically charged to your room, including using prepaid telephone cards.

Please contact reception for more information.